Appliance Spares
Quick answer: Hoover and Candy washing machines share one control platform and one E-code list. E01 is the door lock, E02 water not filling, E03 water not draining, E04 overfill (anti-flood), E05 the temperature sensor, E07 and E08 the motor speed sensor, E09 the motor control, E11 and E12 washer-dryer heater faults, E13 and E14 the control board, E16 the heater insulation and E18 the board. Clean the filter and check the tap and hoses; a code that returns after a restart names the part.
Not sure which one fits? Match your model number or check the sticker inside the door.
Every brand’s error codes in one index · Find your exact part
Last updated September 2026
Hoover and Candy washing machines are the same machine under two badges, and their fault codes are identical. The board checks the door lock, the fill, the drain, the water level, the heater and the motor on every cycle and stops with an E-code when a check fails. On models without a digital display the code is shown by counting flashes of a program light, with a pause between groups.
This guide covers the Hoover and Candy front loaders and washer-dryers sold in Australia, including the Dynamic, H-Wash, Grand’O Vita and Smart ranges. For each code you get the plain meaning, the likely cause and the part or check that clears it. The most common three are E03 (a coin in the pump filter), E02 (a tap not fully open) and E01 (a door lock), and all three are quick fixes.
Hoover washing machine error codes: quick-reference table
Codes are listed as they appear on the display. Where two generations of the platform use different codes for the same fault, both are shown. Always confirm against the manual for your exact model before ordering a part.
| Code | What it means | Most likely cause | What to do / the part |
|---|---|---|---|
 E01 | Door lock fault | Door not shut, item trapped, door lock failed, wiring | Close firmly; replace the door lock if it repeats with the door shut — fit the Hoover Washing Machine Door Interlock Switch Suits DXA47/1-AUS, DXC27/1-AUS |
 E02 | Water not filled within the time limit | Tap off, hose kinked, inlet screen blocked, inlet valve failed, pressure switch | Open the tap, clean the screen; replace the inlet valve if it still will not fill — fit the Simpson Washing Machine INLET VALVE 90 Deg cold & hot, 360313 0031 suit All Simpson Esprit |
| E03 | Water not drained within the time limit | Blocked pump filter, kinked or blocked drain hose, drain pump failed | Clean the filter and hose; replace the drain pump if it hums without moving water |
 E04 | Anti-flood: water level too high | Inlet valve not closing, pressure switch stuck, foam | Turn off the tap; replace the inlet valve if the machine fills when off; check the pressure switch — fit the Hoover Washing Machine INLET VALVE 90 Deg, 360313 0031 Suits most Hoover top load models a |
 E05 | Temperature sensor (NTC) fault | Sensor open or short, connector | Replace the temperature sensor — fit the Simpson Washing Machine Water Inlet Valve suits Esprit, Eziset & Ezisensor 0031 |
| E06 | Memory (EEPROM) fault | Board data corrupt | Power off at the wall for a minute; board reprogramming if it repeats |
| E07 | Motor speed sensor fault (tacho) | Tacho coil loose or failed, motor | Reseat or replace the tacho; check the motor |
| E08 | Motor speed sensor fault (no signal) | As E07, or worn carbon brushes | Replace carbon brushes on brush motors; tacho or motor otherwise |
| E09 | Motor control (triac) fault | Board, motor short | Power-cycle; board repair if it repeats |
| E11 | Washer-dryer heater circuit open | Drying element or its thermostat | Test and replace the drying element or thermostat |
| E12 | Washer-dryer heater sensor or board communication fault | Dryer sensor, board | Replace the sensor; board if it repeats |
| E13 / E14 | Control board fault | Board | Power-cycle; board repair if it repeats |
| E15 | Memory fault | Board | Power-cycle; board reprogramming |
| E16 | Heater insulation fault: element leaking to earth | Wash heater breaking down, may trip the safety switch | Replace the heating element |
| E17 | Motor speed sensor fault | Tacho | Reseat or replace the tacho |
| E18 | Control board fault | Board | Power-cycle; board repair if it repeats |
| Flashing lights, no code | Fault shown as flash count on non-display models | Count the flashes between pauses | Match the count to the E-number above |
Counting the flashes on a Hoover or Candy without a display
Models with only lights show the code by flashing one of the program indicators in groups: three flashes, pause, three flashes means E03. Watch for a full cycle of flashes before you decide the number. Once you have it, the table above applies exactly as it does to a display model.
E03 and E02: the filter and the tap
E03 is the most common Hoover or Candy code and in most laundries it is a coin. Drain the machine through the emergency hose behind the kick panel, unscrew the filter and clear it, check the drain hose is not kinked or pushed too far into the standpipe, and run a drain and spin. Only a pump that hums without moving water after that is finished. E02 is the same rule on the way in: open the tap fully, straighten the hose and clean the screen in the hose end before suspecting the inlet valve.
E01 and E16: the lock and the heater
E01 is the door lock. Close the door with a firm push and make sure nothing is caught in the seal; if the code returns every time with the door shut, the lock has failed and is replaced behind the seal clamp in about twenty minutes. E16 is more serious: the heating element is leaking to earth, which is why it often arrives with a tripped safety switch. Replace the element; do not keep resetting the switch.
Hoover washing machine parts in stock in Sydney
These are the parts behind the codes above that we hold in stock and ship Australia-wide. Match the model number on your model sticker before ordering, or run it through the Part Finder and let it match for you. Every part we hold for the brand is listed on the Hoover parts page, and by model on the model pages; the wider range is in the washing machine parts store.
- Hoover Washing Machine Door Interlock Switch Suits DXA47/1-AUS, DXC27/1-AUS
- Simpson Washing Machine INLET VALVE 90 Deg cold & hot, 360313 0031 suit All Simpson Esprit
- Hoover Washing Machine INLET VALVE 90 Deg, 360313 0031 Suits most Hoover top load models a
- Simpson Washing Machine Water Inlet Valve suits Esprit, Eziset & Ezisensor 0031
- Electrolux Simpson Top Loader Washing Machine Lint Filter
- Simpson Westinghouse Washing Machine Inlet Valve Hot 10MM 0713
- Hoover Washing Machine 2 Way Inlet Valve Suits DXA47/1-AUS DXC27/1-AUS DXA175AH/1-AUS DXA3
- Washing Machine Dual Double Inlet Valve Older Models Simpson 0035
Is it safe to fix an error code yourself?
Most of the codes above are cleared with a filter clean, a hose check or a plug-in part swap, and those are ordinary DIY jobs: unplug the machine, photograph the wiring before you unplug anything, and never bypass a door lock or a thermal cut-out. Anything involving the sealed refrigerant circuit, gas, or a mains-side repair belongs with a licensed repairer.
Frequently asked questions
How do I reset a Hoover or Candy washing machine error code?
Switch the machine off, turn it off at the wall for one minute, then restart the program. A code that returns as soon as the machine reaches the same step is a real fault and needs the check or part in the table.
What does E03 mean on a Hoover washing machine?
The water did not drain in time. Clean the pump filter, check the drain hose and run a drain and spin; replace the drain pump if it hums without moving water.
What does E01 mean on a Candy washing machine?
A door lock fault. Close the door firmly and clear the seal; if E01 returns with the door shut, replace the door lock.
What is E02 on a Hoover or Candy?
Water did not fill in time. Open the tap fully, straighten the inlet hose and clean its screen; replace the inlet valve if it still will not fill.
Why does my Candy trip the safety switch with E16?
E16 means the heating element is leaking to earth. Replace the element rather than resetting the switch repeatedly.
Where is the model number on a Hoover or Candy washing machine?
Open the door and look at the sticker inside the door rim or on the frame behind the door. The model reads like DXOA 49C3 or CS 1482DE. Use it to match parts or run it through our Part Finder.
Read the code, then fit the part
Filter, tap, lock: three quick checks clear most Hoover and Candy codes, and the parts behind the rest are plug-in. Find your Hoover part now
Disclaimer: this article is general information only and is provided without warranty of any kind. Appliance designs vary between models and production runs — always follow the manufacturer’s instructions, switch off and unplug the appliance before starting any work, and confirm parts against the model number on your appliance’s model sticker. Any repair is undertaken at your own risk and Oz Appliance Spares accepts no liability for injury, loss or damage arising from work performed after reading this guide, to the maximum extent permitted by law. If in doubt, use a qualified technician.
