Q & A

If a part arrives faulty or isn't as described, get in touch and we'll arrange a replacement or refund in line with our Terms & Conditions and your rights under Australian Consumer Law.

Your appliance's model number lets us match the exact part you need. It's usually printed on the model sticker — on the door frame, the back panel, or inside the door. Can't find it? Use our Part Finder to match your appliance, or send a photo of the model sticker through it and we'll identify the part for you.

Flat $10.60 shipping anywhere in Australia* — and free on orders over $129. *Bulky parts over 500g (door seals, suspension kits) ship at a flat $14.95.

We dispatch same day on orders placed before 12pm Sydney time, Monday to Friday — so your part is on its way as quickly as possible.

No problem. Enter your appliance's model number and the fault into our Part Finder and it matches the exact part — or send a photo of the model sticker and we'll confirm it before you buy.

If something isn't right with your order, get in touch and we'll help arrange a return, replacement or refund where applicable, in line with our Terms & Conditions.

We stock genuine manufacturer parts alongside quality-compatible replacements, across 23+ brands. Every part is matched to your model before it ships, so you get one that fits.

Parts for 23+ brands — the mainstream names (Samsung, LG, Bosch, Fisher & Paykel, Electrolux, Westinghouse, Haier, Hisense, Whirlpool, Beko) and the harder-to-find house brands most suppliers don't stock (Esatto, Solt, Stirling, Euromaid, Technika and more).

Yes. If you're a repairer or a tradie, open a free trade account for trade pricing, free shipping on trade orders, and a parts concierge that matches the exact part from a photo of the model sticker.

We're a family business on Sydney's Northern Beaches, supplying appliance parts since 2009. We ship Australia-wide, with same-day dispatch on orders before 12pm Sydney time.