We want you to get the right part — and have it work as expected.

This page explains your options if something goes wrong, or if you need to return an item.

30 days
to return a faulty or incorrect part
Return postage covered
on faults and our errors
Refund or credit
on approved returns

Faulty, damaged, or incorrectly supplied parts

If your part arrives faulty or damaged, or we sent the wrong item, please contact us within 30 days of receiving your order. We will arrange a replacement or a full refund, and we cover the return postage in these cases.

To help us resolve it quickly, please keep the original packaging and, where possible, send a photo of the fault or damage.

Change of mind or wrong part ordered

If you ordered the wrong part or no longer need it, we may accept a return within 30 days of delivery, provided the item is:

  • unused and unfitted;
  • in its original, undamaged packaging; and
  • in resalable condition.

For change-of-mind returns, you are responsible for return postage, the original shipping charge is non-refundable, and a restocking fee of up to 20% may apply to some items. Once your return is approved, you can choose store credit or a refund.

Not sure a part fits? Contact us with your appliance model number before you order and we will confirm fitment — this avoids most returns.

Items we cannot accept for change-of-mind returns

For safety and resale reasons, the following cannot be returned for change of mind:

  • Electrical and electronic components once the sealed packaging has been opened, or once the part has been fitted or wired in;
  • parts that have been installed, used, or modified;
  • special-order or non-stock items brought in specifically for your order.

How to return an item

1

Contact us first — email ozappliancespares@gmail.com or call 0426 016 302 (Mon–Fri, 9am–5pm) with your order number and appliance model number.
2

We confirm eligibility and send you a return authorisation and the return address.
3

Send it back — pack the item securely in its original packaging, including your order number.
4

We process your return once we receive and inspect the item: a replacement, store credit or refund.

Please do not send items back without contacting us first, as we may be unable to identify or process them.

Refunds

Approved refunds are issued to your original payment method. Refunds for faulty or incorrectly supplied items are processed promptly, usually within 1–2 business days of us confirming the fault. Change-of-mind refunds are processed within 5 business days of us receiving and inspecting the returned item. Your bank or card provider may take a few additional days to show the funds.

Questions about a return?

Phone

0426 016 302 · Mon–Fri 9am–5pm