Appliance Spares
Quick answer: A washing machine that won’t drain almost always points to one of three things: a blocked pump filter (free fix, 10 minutes), a kinked or blocked standpipe (free fix, 5 minutes), or a failed drain pump (part swap, 30 minutes DIY). Run the three checks below in order — they’ll find the cause every time. We stock drain pumps, filters and hoses for Samsung, LG, Fisher & Paykel, Bosch, Westinghouse, Electrolux, Haier and Beko, same-day dispatch from Sydney.
Find your drain pump now (model number)
Before you start — bail the drum
Open the door (front-loader) or lift the lid (top-loader). If there’s water sitting in the drum, you need to bail it before you can work on the rest. Two options:
- Front-loader: drop the kick panel, lower the small black emergency drain hose, drain into a tray. Most front-loaders have one — Samsung, LG, Bosch, Electrolux all do.
- Top-loader: scoop into a bucket, then put the drain hose below the height of the drum to gravity-siphon the rest.
Once the drum is empty, you can work without flooding the laundry.
Check 1: The pump filter (10 minutes, free)
Single biggest cause of “won’t drain”, across every brand we stock. Coins, hair clips, bra wires, kid’s socks — they all migrate past the drum into the pump filter and clog it.
Where it is:
– Front-loaders: behind the kick panel, bottom-right corner. A round screw-out cap, sometimes hidden behind a hinged door.
– Top-loaders: on F&P and most modern Samsung/LG top-loaders the filter is part of the pump assembly (no user-serviceable filter). On older Asko / Miele top-loaders it’s accessed differently — model-specific.
How to clean it:
1. Towel under the front edge of the machine — water will come out.
2. Unscrew the filter cap anti-clockwise.
3. Pull out, rinse under the tap. Check the housing inside for stuck items.
4. Refit hand-tight + quarter-turn. Don’t overtighten — the seal is rubber, not metal.
Run a rinse cycle. Drained = problem solved.
Check 2: The standpipe and drain hose (5 minutes, free)
If the filter was clean, the next suspect is the path from the machine to the wall.
- Drain hose kinked behind the machine? Pull the machine forward, straighten it.
- Drain hose pushed too far into the standpipe? The hose should sit inside the standpipe but not so deep it creates a siphon vacuum. Most plumbers leave 30-50mm clearance.
- Standpipe height correct? AS/NZS plumbing for washer drains specifies the standpipe outlet between 600-1100mm above floor level. Too low = constant siphon (machine drains during fill, won’t finish). Too high = pump struggles, may throw a drain fault.
- Standpipe blocked? Drop the drain hose into a bucket on the floor and run a drain cycle. If water flows freely into the bucket = standpipe blocked, call a plumber. If still no water = the pump itself.
Check 3: The drain pump (30-minute swap)
If filter and standpipe are both clear, the pump itself has died. Pump motors fail in two ways: the impeller seizes (foreign object jammed it) or the motor winding burns out (years of duty cycles, water-side seal failure letting moisture into the windings).
Confirm the pump is dead:
– Filter access cap off, look at the impeller — give it a spin with a finger. Free-spinning = motor electrical fault. Stuck = jammed impeller.
– Listen during a drain cycle — pump should whirr loudly for 30-60 seconds. Silence = no power getting to the pump (control board, wiring, or pump motor). A low click with no whirr = solenoid OK, motor dead.
The right part — by brand:
| Brand | Common AU model series | Drain pump in stock |
|---|---|---|
 Samsung | WW / WA / WD series | Samsung drain pump (DC31-00181A) — fits the WW/WA/WD range |
| LG | WTG / WD / F1 series | LG drain pumps — multiple platforms |
 Fisher & Paykel | WH7560 / WH8560 series | F&P drain pump (full WH range) |
 Bosch | WAW / WAP series (AU models) | Bosch drain pump (P/N 00145093) — WAW28460AU + others |
| Westinghouse / Electrolux / Simpson | Shared Electrolux platform | Electrolux drain pumps — full range |
| Haier / Hoover | HWM / HWF series | Haier drain pumps |
| Beko | WMB / WMY / WTG series | Beko drain pumps |
The swap (universal pattern):
1. Power off at the wall. Drag the machine out to get access.
2. Drop the kick panel (2-4 screws) for front-loaders; tip the machine forward and remove the bottom access plate for top-loaders.
3. Catch any residual water in a tray.
4. Disconnect the electrical plug from the pump. Loosen the hose clamps. Remove the old pump.
5. Fit the new pump — clamps, electrical plug, snug the connections.
6. Refit the panel. Test with a rinse cycle.
30 minutes with hand tools. No mains rewiring needed — the pump is on a low-voltage switched feed from the control board.
Parts that fix this
In stock now and dispatched the same day from Sydney (order before 12pm). Not sure which one fits your model? Find your model number and match it against the fitment list on the part page before you order.
Parts for this fault
All in stock and shipped from Sydney. Drain pumps are typically $30–$80 and pump filters typically $12–$20 — match the model list in the product title against your model sticker before ordering.
| Fault | Usual part | Link |
|---|---|---|
 Filter and hose clear, LG will not drain | LG drain pump | Genuine Plaset pump · WTG7520, WTG8521 |
 Filter and hose clear, Samsung will not drain | Samsung drain pump | WF16N8750KV, WF16T9500GV, WV16M9945KV |
 Filter and hose clear, Bosch will not drain | Bosch drain pump with filter 00145093 | WAW28460AU and related AU models |
 Filter and hose clear, Electrolux, Simpson or Westinghouse will not drain | Electrolux platform drain pump | Electrolux / AEG pump · Simpson SWT754, SWT954 |
 Filter and hose clear, Haier will not drain | Haier drain pump | HWT12AD1, HWT60AA1, HWT75AA1 |
 Filter and hose clear, Hisense will not drain | Hisense drain pump | BPX2-103 HWFE7510 |
 Filter and hose clear, Fisher & Paykel will not drain | Fisher & Paykel drain pump | WH1260F1, WH1260P1 |
 Filter cap cracked, stripped or lost | Pump filter | LG 383EER2001G · Fisher & Paykel H0020813720 |
| Model not listed | Full washing machine range | washing machine parts |
FAQs
My washing machine drains slowly but doesn’t error out — same fault?
Usually the early stage of a clogged pump filter or partly-blocked standpipe. Clean the filter first (free). If it’s still slow, the pump impeller is starting to seize — get the replacement on order before it fully dies mid-cycle and leaves you with a drum of water.
Water won’t drain AND won’t spin — connected?
Almost always yes. Most washers refuse to spin until the drum is empty (safety feature). Fix the drain fault, the spin returns.
I cleaned the filter, no objects in there — but still won’t drain?
Two possibilities: the blockage is between the drum and the filter (in the sump hose) or the pump impeller looks clear but the motor is dead. Spin the impeller with a finger — if it’s loose and spins freely, the pump motor has burnt out. Replace.
Can I run a washing machine without the drain pump if I just gravity-drain?
No — even gravity-drain machines (old top-loaders) use a powered pump to push water through the standpipe rise. Without it, the wash water just sits in the drum after the cycle ends.
Front-loader drain hose keeps blowing off the standpipe during drain — fix?
Hose clamp at the standpipe isn’t holding, OR the standpipe is partly blocked and back-pressure is forcing the hose off. Tighten the clamp; if that doesn’t hold, the standpipe needs clearing by a plumber.
Why is my washing machine not draining?
A blocked pump filter is the first cause, a kinked or badly-routed drain hose the second, and a failed drain pump the third. Clean the filter, straighten the hose and check the standpipe before buying anything — the first two checks cost nothing.
How do I fix a washing machine that will not drain?
Bail the drum, clean the pump filter behind the kick panel, check the drain hose for kinks and confirm the standpipe outlet sits 600 to 1100 mm above the floor. Then run a drain cycle and listen: no whirr from the pump, or a hum with no water moving, means the pump has failed and needs replacing.
Which part fixes a washing machine that will not drain?
The drain pump, once the filter, hose and standpipe are clear. Drain pumps are model-specific, in stock and shipped from Sydney, typically $30–$80. Match the model list in the product title against your model sticker.
How long does it take to replace a washing machine drain pump?
About 30 minutes on most front loaders. Unplug the machine, drain it through the filter, tip it back or lay it on its side, unclip the hoses and the wiring plug, and swap the pump.
Related guides
- Washing machine grinding noise — diagnosis
- Washing machine not spinning — full guide
- How to replace a washing machine drain pump (step-by-step)
- Fisher & Paykel washing machine parts & repair guide (hub)
Ready to fix it?
- Run your washer model through the Oz Appliance Spares Part Finder — model in, exact-fit pump out.
- Browse by brand: Samsung · LG · F&P · Bosch · Electrolux · Haier · Beko
- Order before 12pm AEST → ships from our Sydney warehouse same day, Australia-wide.
Not sure which part?
Not sure which part? Send a photo of the model sticker via the contact page and we’ll match it. Quote the full model number and the code on the display and we will point you at the exact part — every part linked above is in stock and ships from Sydney.
Disclaimer: this article is general information only and is provided without warranty of any kind. Appliance designs vary between models and production runs — always follow the manufacturer’s instructions, switch off and unplug the appliance before starting any work, and confirm parts against the model number on your appliance’s model sticker. Any repair is undertaken at your own risk and Oz Appliance Spares accepts no liability for injury, loss or damage arising from work performed after reading this guide, to the maximum extent permitted by law. If in doubt, use a qualified technician.
